Adhigai Oil Refund Policy
At Adhigai Oil, we are committed to delivering high-quality, pure, and natural wood-pressed oils to our customers.
If you experience any issues with your order, we are here to assist you.
Eligibility for Refund
You may request a refund or replacement in the following cases:
- The product has a quality issue or is expired.
- The item is damaged due to a packaging defect.
- A wrong product was delivered.
To process your request smoothly, please send us an email or contact our customer support with the following details within 24 hours of delivery:
- Order number
- Product name
- Clear pictures of the product showing the issue
- Description of the concern
Requests raised beyond 24 hours of delivery will not be entertained.
How to Return the Product?
Once we verify your concern, we will provide you with a return shipping label and further instructions.
Please ensure that the product is returned in its original packaging. Products sent without prior approval will not be accepted.
Refund Process
- After receiving the returned product, our team will inspect it and confirm the issue.
- If the concern is valid, we will issue a coupon code equivalent to the product value, which can be used for future purchases on our website.
- No cash refunds will be provided.